Order Support
What is the proper torque for wheel installation?
The torque specifications can be found in the vehicle owner's manual or from the vehicle dealer. We recommend tightening with hand tools to ensure perfect centering. Avoid using power tools during installation as they can cause damage to the lugs and studs.
What does it mean when an item is on backorder?
A backorder is simply a lack of supply by the manufacturer. The manufacturer does not have enough items to fill all of their orders but plans on making more or has a scheduled shipment for more of this product.
We have developed direct relationships with manufacturers over the years which allows us to secure positions for future stock. These items are backordered nationwide as we deal directly with the manufacturer to reserve backordered items and secure the next available item once more are on hand.
The typical backorder is around 4-6 weeks but wait times vary. Sometimes backorders take longer depending on various factors such as the manufacturing schedule and demand for the product.
If you can’t wait, we can help you confirm availability and update your order to an in stock/available product. Reach out to us using the Contact Us Page (topic Backorders) with your invoice number and link to the item you’d like to switch to so our team can help you out.
Why did I receive only part of my order?
Depending on the items, we will sometimes ship an order in multiple packages. You can find your tracking information on your order page. This is done to get your entire order to you as quickly as possible. For example, the manufacturer might ship a set of wheels directly to you with our warehouse sending out the accessories instead of wasting time shipping the wheels to our warehouse and then back out to you with the accessories in one shipment.
My order arrived with shipping damage. What should I do?
Upon delivery or pick up at a local terminal, be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Do not install any damaged items if you would like to exchange them for replacement products. We do everything in our power to securely package everything before shipping but, due to the size and complexity of shipping large packages across the country, damage can sometimes occur and it must be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit only if all damage is noted with the courier before signing the documents (Bill of Lading). If the damage is not noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Reach out to us using the Contact Us Page (topic Order Support) with your invoice number and pictures of the damage so our team can help you out.
What should I do if I have vibrations?
Remember, we are truck and car enthusiasts, so we have experienced some of this firsthand. We are also here to do our best to get any issues resolved. But let’s be real, if you’ve put some big mud tires on your truck, you’re going to feel some natural vibration that’s not a result of any imbalance. It’s just the pounding of the tread hitting the ground. If you experience a strong vibration or pull, then reach out to us using the Contact Us Page (topic Order Support) with your invoice number and explanation of your vibration issue so our team can help you out.
Balance Beads – Please note that balance beads are not guaranteed. While we use the most exceptional and up-to-date weight charts to ensure we are installing the correct amount of beads for your specific application, we are unable to account for all possible variables. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know and we will be here to help!
What should I do if I have a warranty concern?
Many wheels and tires come with a full manufacturer’s warranty. Please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note: Seaside Customz may cover the costs involved with warranty claims up to 30 days from date of delivery. After the 30 day period, the costs involved with the warranty claim are the customer's responsibility.
To start a wheel or tire warranty claim, visit our Warranty Center.
If your order was delivered with damage or any other issues, feel free to Contact Us using the Order Support topic.
Why is there a mark or blemish on the backside of my wheel?
Industry standard across wheel manufacturers considers minor markings, blemishes, or flaws to be acceptable on the backside of a wheel. Wheels with backside blemishes are very common in the aftermarket industry. Each wheel passes manufacturer quality control standards as there is no impact to the performance of the wheel and any flaws would not be visible to the unaided eye once the product is in use.
All wheels go through the same rigorous testing to ensure optimal performance and structural integrity. Many of the wheels we carry pass both JWL and VIA standards with some manufacturers developing their own standards that go above and beyond. These tests can include rotary bending fatigue tests to check hub durability, impact tests to assess overall wheel strength, or cornering fatigue tests to verify structural integrity after a tire is mounted.
Each wheel is tested, inspected, and approved by the manufacturer before shipping and maintains full warranty coverage provided by the manufacturer.